Patient Information

No Eating or Drinking

Please remember that if you are scheduled to undergo surgery, even if it is minor, please refrain from eating or drinking from midnight the night before.

Leave Valuables at Home

We cannot be held responsible for any loss of, or damage to items.


Hospital tariffs are charged according to negotiated medical scheme rates

Co-Payments as per medical aid rules

What to bring

When you visit one of our hospitals you will need to bring the following:

Main Member's ID Book

Patient's ID Book

Medical Aid Card

Doctor's Letter of Referral

Medical Aid Authorisation Number

We can assist with this if necessary


Arrange with your medical aid scheme for an authorization number regarding your admission, should you experience any problems, please do not hesitate to ask.

Ask your medical aid:

  • What costs will be covered
  • Which exclusions will apply
  • What is your co-payment or deductible as per medical scheme rules
  • Provide correct facility practice number
  • Provide tariffs codes


Your doctor will advise you when you may be discharged.

  • It is likely that you will be prescribed medication to take home and you should follow the directions meticulously.
  • It is important that you arrange for someone to pick you up.
  • Please complete our customer service questionnaire, which will assist us in further improving our service to our patients.